Knowledge is power in an AI world.
Unlock the full potential of your systems with ORX Knowledge Base Intelligence. We generate knowledge bases that power the latest AI features in your CCaaS, CRM, and EHR platforms.
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95% of AI Pilots Fail, Don’t Become a Statistic.
Partner with ORX to launch an AI program that delivers the tangible results your business demands. ORX helps you avoid that fate by building AI programs that deliver tangible results, from higher productivity to lower costs.
+80%
Automation Rate
4.5X
ROI Within 4 Months
+40%
Agent Productivity
-40%
Operational Costs
8X
Faster Average Handle Time
2X
Customer Satisfaction
Struggling to support
your health system?
Not enough agents &
annoying IVRs?
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ORX helps your patients get a resolution in seconds
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Solve staffing shortages
Deploy your AI assistants using a comprehensive knowledge base that instantly answers customer questions across all channels, reducing the burden on your human workforce.
Increase operational efficiency
Empower your team with Agent Copilots that reduce average handling time and improve first-call resolution rates by providing instant, accurate information.
Elevate your patient experience
Connect with patients on all your digital platforms through your CCaaS and CRM native AI features to immediately resolve issues and enhance care experiences with personalized, accurate responses.
Let Knowledge Base Intelligence Power Your Organization's AI Program
Our Knowledge Base Intelligence platform transforms your scattered CCaaS, EHR, and CRM data into organized, coherent knowledge bases that fuel effective AI deployments across your organization. Your new AI assistants across your organization can help your live human agents resolve user requests quickly.
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An AI Copilot Your Agents Can Actually Use
Most copilots fail without a usable knowledge base. ORX’s Knowledge Base Intelligence (KBI) eliminates setup bottlenecks by turning your messy data into structured, AI-ready content.
How it works:
How it works:
- Ingests all your unstructured data (transcripts, docs, images, video)
- Scores confidence to eliminate bad data
- Restructures it into clear AI agent-ready, SOP-aligned instructions
- Deploys anywhere: Genesys, Five9, NICE, Zendesk, Intercom & more
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Chatbot That Deflect, Not Frustate
Your self-service bots aren’t the problem—your knowledge base is. ORX KBI auto-generates thousands of accurate how-to and decision guides to power real-time resolution across chat and messaging platforms.
- Keep knowledge fresh across channels
- Reduce escalations
- Boost deflection rates
Smarter bots. Happier customers.
Analytics That Drive ROI
Don’t guess—know what’s working. Our analytics track agent performance across your contact center to continually optimize AI instructions that improve:
- First-call resolution
- Handle time
- Deflection success
- Training impact
Turn every interaction into insight.
Conversational AI features
Leverage conversational AI to automate critical routine tasks
Confidence Scoring
Every knowledge base sentence is scored 0–100 based on source type, recency, creator quality, and structure — giving agents and AI assistants trusted answers every time.
Sentence-Level Traceability
Each KB entry is linked to its exact origin — ticket, transcript, or policy — ensuring auditability, compliance, and full transparency for supervisors and regulators.
Supervisor Review Loop
Low-confidence or conflicting content is flagged for supervisor review, with feedback flowing back into the system to continuously improve accuracy and reduce risk.
Recency-Aware Updates
Outdated knowledge automatically decays in confidence, while new or updated content is prioritized — keeping every KB answer fresh and reliable.
Gap Detection
High-frequency unanswered queries are automatically flagged, enabling teams to generate new content that closes knowledge gaps and reduces repeat calls.
Structured Output
KBI transforms unstructured text into decision trees, step-by-step SOPs, and clear bullet points — built for fast agent use and seamless AI assistant integration.
Seamless Integration
KBI connects directly with CCaaS and CRM platforms like Zendesk, Talkdesk, Genesys, Twilio, and Salesforce — syncing knowledge into tools your teams already use.
Unified Knowledge Management
Manages multiple knowledge bases at once — from customer support and self-service to internal copilots, product documentation, and marketing — all powered by one engine.
America’s #1 in Contact Center Efficiency Joins Forces with ORX
ORX allows Calabrio customers to deploy new AI features in their CCaaS and CRM systems, including AI Copilots for live agents, end-to-end scheduling, AI-powered quality management programs.
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America’s #1 EHR Joins Forces with ORX
Leverage EPIC's advanced APIs alongside ORX's KBI to streamline EPIC scheduling decision trees and major patient access workflows.
GenAI can save healthcare $360,000,000,000/yr
According to a McKinsey study, GenAI has the potential to save the healthcare industry up to $360 billion each year.
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Opportunity – Massive cost savings ($360B)
Gen AI could save the healthcare industry up to $360 billion annually by reducing inefficiencies, automating tasks, and freeing up resources, it also improves patient outcomes.
Risk – Building GenAI solutions yourself
Building GenAI in-house risks dangerous errors, patient harm, and costly compliance failures—while draining your resources and exposing you to legal threats.
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ORX solution
With ORX, you get a fast to implement, cost-effective GenAI solution that ensures safety, compliance, and protects both patients and your organization.
Poor data quality is the #1 obstacle companies face in GenAI projects
Source: Gatner Peer Insights, IT leaderll, January 2024
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Empowering healthcare, enhancing lives
More conversions come from better conversations
Get customized ORX demo based on your own data, without a finger. Experience your key business use case in action from the very first touchpoint.
Book a demo now
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