Unlock your digital front door
Automate 80% of your contact center inquiries through an army of AI chatbots, voicebots, and intelligent analytics.
Automate millions of the commonly reoccurring conversations so your patients can get a resolution in seconds.
+80%
Automation Rate
4.5X
ROI Within 4Months
+40%
Agent Productivity
-40%
Operational Costs
8X
Faster Average Handle Time
2X
Customer Satisfaction
Struggling to support
your health system?
Not enough agents &
annoying IVRs?
.webp)
ORX helps your patients get a resolution in seconds
.avif)
Solve staffing shortages
Automate repetitive tasks to free up your team for handling more challenging and important cases.
Increase operational efficiency
Get started in days. Easily update and expand workflows and use cases as needed—no technical skills required.
Elevate your patient experience
Reach patients on every digital platform and direct them to important services that improve their care experience.
Here’s what fuels ORX conversational AI
.webp)
Leave the boring calls to us
Patient access teams are stretched thin, struggling with a constant influx of routine calls. Alleviate the pressure and prevent burnout with intelligent call center automation.
-> Automatically handle or redirect over 65% of incoming calls
-> Allow your staff to focus on complex issues
-> Minimize patient frustration and eliminate long wait times
.avif)
.avif)
Intelligent virtual agent
Leave behind outdated healthcare chatbots by adopting ORX’s NLU-driven solution. Enhance patient interactions, streamline access to self-service options, and increase engagement metrics with minimal effort.
Uncover unique patient insights, automatically
Generate actionable insights from patient journey analytics in your health system, including top keywords and trends, patient engagement metrics, acknowledgement gaps and support the latest standards in responsible AI.
Conversational AI features
Leverage conversational AI to automate critical routine tasks
Increase operational efficiency
Get started in days. Easily update and expand workflows and use cases as needed—no technical skills required.
Scheduling Management
Patients can find doctors easily, with multiple attributes, in their own natural language.
Prescription Support
Process of refilling prescriptions, checking status, and providing medication information.
Billing & Registration
Assists patients with billing inquiries, payment processing, and registration
Smart Routing
Directs patients to the appropriate department or specialist based on their inquiry
Form Filling
Helps patients complete required forms by gathering and inputting their information automatically.
FAQs
Answers common patient questions quickly and accurately, reducing the need for live agent interaction
Call-to-Text (SMS Deflection)
Shift a call to an SMS conversation, providing a more convenient and efficient way to address patient needs
America’s #1 in Contact Center Efficiency Joins Forces with ORX
ORX allows Calabrio customers to deploy a true omnichannel patient experience, including end-to-end scheduling over call centers, and critical Contact Center skills for managing contact center efficiency
.png)
.png)
America’s #1 EHR Joins Forces with ORX
Leverage Epic’s advanced APIs alongside ORX's Virtual Assistants to streamline patient record retrieval, manage scheduling efficiently, and support prescription processing.
GenAI can save healthcare $360,000,000,000/yr
According to a McKinsey study, GenAI has the potential to save the healthcare industry up to $360 billion each year.
.avif)
Opportunity – Massive cost savings ($360B)
Gen AI could save the healthcare industry up to $360 billion annually by reducing inefficiencies, automating tasks, and freeing up resources, it also improves patient outcomes.
Risk – Building GenAI solutions yourself
Building GenAI in-house risks dangerous errors, patient harm, and costly compliance failures—while draining your resources and exposing you to legal threats.
.avif)
ORX solution
With ORX, you get a fast to implement, cost-effective GenAI solution that ensures safety, compliance, and protects both patients and your organization.
Empowering healthcare, enhancing lives
More conversions come from better conversations
Get customized ORX demo based on your own data, without a finger. Experience your key business use case in action from the very first touchpoint.
Book a demo now
Oops! Something went wrong while submitting the form.
.svg)
Ⓒ All rights reserved 2024
.png)